Data Privacy Policy

Groupe Robin takes your privacy very seriously. We adhere to the highest standards when handling all information, especially personal information.
This Privacy Policy is designed to help you understand how we collect, use and disclose personal information for the purposes of providing our services when you access our Website grouperobin.com, use our ticketing system grouperobin.ladesk.com or contact us directly.

By using our Website, you consent to the processing of information as set out in this Privacy Policy, and you authorize Groupe Robin, its third parties and service providers, to process your personal information for the purposes mentioned below.
This Privacy Policy does not apply to third-party websites that may be accessed through links on this Website, and Groupe Robin cannot be held liable for such third-party websites.

If you click on a link to a third-party website, that website will have its own privacy policies that you should review before submitting any personal information.

Type of personal information collected

In the course of our activities and provision of services, we may collect and process various types of information, including professional and/or personal contact details, such as first name, last name, address(es), email address(es), date of birth and telephone number(s).

We collect biographical information such as job title, employer’s name, professional and/or personal background, photos and video or audio content, marketing information and communication preferences, as well as related information such as preferences regarding place of residence, comments and surveys. We also collect information concerning site usage, including technical information about visits and any other information collected through cookies or similar tools. This includes: pages viewed during your visit, actions taken on our sites, average time spent on our sites, number of visits, web browser used during your visit, any advertising campaign that directed you to our Website, any other personal information provided.

Other information we collect: billing and financial information such as billing address, bank account information and payment details; service-related information such as details of services we have provided to you; information about your professional background, networks, social involvement, professional affiliations and family ties; recruitment information, such as a résumé, education and employment history, details of professional affiliations and other information relevant to recruitment activities carried out by Groupe Robin; website usage and other technical information, such as details regarding visits to our Websites, your interaction with our advertising and online content, information collected through cookies and other tracking technologies, and any other personal information provided.

Please note that if you provide us with personal information about other persons (such as your customers, directors, officers, shareholders or beneficial owners), you must ensure that you have duly notified them that you are providing us with their information and that you have obtained their consent to such disclosure.
Where applicable, evidence of consent (date, time, means) must be provided to Groupe Robin in circumstances where such consent is necessary for the processing of personal information.

We do not knowingly collect information from children or others under the age of 14. If you are a minor under the age of 14, please do not provide us with any personal information without the express consent of a parent or guardian. If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from a minor without express parental consent, we will take steps to delete this information from our servers.

Collection of personal information

In order to provide you with optimal service, we collect personal information from you and during our interactions with you. When we send you a request for information about a property, during the presentation of services provided to us and in exchanges by mail, email or telephone, on public platforms, including our Website www.grouperobin.com.
You have the right, if you so wish, to refuse the processing of your personal information at any time. You may also, subject to reasonable notice and applicable legal or contractual restrictions, withdraw your consent (if applicable) to the processing of your personal information in our possession by getting in touch with us.
To submit such a request, please see our contact information in the “Contact us” section of this Privacy Policy.

Sharing of information

Groupe Robin shares your personal information with third parties and strategic partners to facilitate our business, including when you use our Websites and for a limited period of time. We restrict the personal information we provide to these service providers to information that is reasonably necessary for them to perform their duties. Our agreements with these service providers require them to maintain the confidentiality of any information disclosed to them.

Groupe Robin may also share your personal information with government agencies and law enforcement agencies when required by applicable law. We may do so if we believe in good faith that such action is necessary under tax or other laws, or if we believe in good faith that such disclosure is necessary to comply with applicable laws. This may be in response to a court order or subpoena or government search warrant, for example, or otherwise to cooperate with such government authorities and law enforcement agencies.

In the course of their work, our employees may need to access your personal information when you contact us, submit an application or request information about our projects and homes. Their access is limited to what is necessary for them to carry out their duties.

During a business transfer, the acquirer or transferee in the event of a merger, acquisition, debt financing, asset sale or similar transaction, or in the event of an insolvency, bankruptcy or receivership involving the transfer to one or more parties, of personal information as a business asset, will only use such personal information for the primary purpose and the applicable legitimate purpose for which it was collected, or for purposes consistent with that primary purpose.

Groupe Robin uses the services of third-party sites such as Meta, Cyberimpact and YouTube to promote its content and offers.

Protection of your personal information

We maintain appropriate physical, technical and administrative safeguards to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, misuse or other unlawful forms of processing of personal information in our possession. We have taken steps to ensure that only the employees who require or reasonably require your personal information in order to carry out their duties have access to it.

Cookie Policy

Cookies and similar technologies are very small text files or pieces of code that often include a unique, anonymous identifier. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store a cookie and access its contents. Information collected through cookies and similar technologies may include the date and time of visits, as well as how the website or mobile application is used. Cookies are used on our Websites and by some of our partners.

Our website www.grouperobin.com uses cookies and other related technologies. Cookies are also used by third parties we do business with. You can learn more about how we use cookies on our Website in the document below.

When you visit our Website for the first time, you will be shown a pop-up window explaining cookies. By clicking “Accept,” you consent to our use of all cookies and extensions as described in the pop-up window and this Cookie Policy. You can disable the use of cookies via your browser; however, please be aware that our Website may no longer function properly.

You are entitled to the following rights with respect to your personal data:

• You can request access to the data we process about you.
• You can object to the processing of your data.
• You can request a summary of the data on you we’ve processed, provided to you in a commonly used format.
• You can request the correction or deletion of data if it is incorrect or no longer current. Where appropriate, the amended information will be passed on to third parties who have access to the information in question.
• You have the right to withdraw your consent at any time, subject to contractual or legal restrictions as well as reasonable notice. You will be informed of the consequences of such withdrawal.
• You can raise an objection with our organization concerning a failure to respect the PIPEDA and, if the matter remains unresolved, to bring it to the attention of the Office of the Privacy Commissioner of Canada.

To exercise these rights, please reach out to us. You will find our contact information below. If you have a complaint about the way we handle your data, we’d like to hear from you.

Contact us

For questions and/or comments, or requests concerning your personal information, we invite you to contact our Privacy Officer at the following address: info@grouperobin.com

Nellie Robin
Groupe Robin
1395 Daniel-Johnson Street East, Suite 500
Saint-Hyacinthe, Québec J2S 7Y6
T: 450 250-2222
F: 450 773-6303
grouperobin.com